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Important information for your holiday in Ortisei in Val Gardena

General terms and booking conditions of the 4-star Hotel Alpenheim at the foot of the majestic Sassolungo Mountain.


All rooms have a bathroom with bathtub or shower, telephone, Wi-Fi, satellite TV, safe, cosmetic mirror, hairdryer, bathrobe and slippers. Most rooms have a balcony. The hotel features a lift, a dining room, a house bar with cosy fireplace, a winter garden, a traditional “stube” (parlour), a wine cellar and a large swimming pool and wellness area.

See the inclusive services

Reduced rates+

For children accommodated in their parents' room or suite (in additional cots) occupied by two full payers:

  • infants up to 3 years: €35 - €65
  • children aged 3 to 8 years: -50%
  • children aged 8 to 15 years: -30%
  • children aged 15 and over: -20%

The reductions apply to the regular daily rates or weekly specials. Additional reductions may be available for children at certain times of the year.

Arrival/departure times+

Your room will be ready for you by 3 p.m. Please vacate your room by 11 a.m. on your day of departure, and please inform us beforehand if you plan to arrive after 6 p.m.


Your reservation will be confirmed upon receipt of a written booking request and a deposit/prepayment of 30% of the total stay. Deposits can be made by money order, bank transfer, VISA card, or ONLINE PAYMENT.

Payment at the hotel:
For the final bill, we accept cash payment and the credit cards Eurocard, Visa, Mastercard (no Diners Club), Bancomat, or EC card. Please check the limit of your EC Card in advance!

Late arrival, early departure, or cancellation:
If you arrive late or depart early, or if you cancel or change your reservation, the full cost of your stay will be charged.

It can be frustrating for everyone involved if a guest cancels their reservation at the last minute and we end up with an empty room, especially when other guests were interested in booking it.

Trip cancellation insurance+

We recommend that you take out travel cancellation insurance, such as:

Otherwise, the following conditions apply:
In case of cancellation up to 42 days before the start of the holiday, we will refund your deposit minus a handling fee of € 85 per room; from 42 days, the deposit will not be refunded.

In case of cancellation up to 3 weeks before arrival, 80% and 2 weeks before arrival 100% of the total booked arrangement price will be charged. In case of late arrival or early departure, we charge the entire booked stay.

  • For a double room used as single, we charge a surcharge of 45% to 75%.
  • Dogs are welcome. Please notify us in advance.
  • We regret that our various specials cannot be combined or booked cumulatively.
Val Gardena