Menu Menu arrow
+ 39 0471 796 515 -
+ 39 0471 796 515 -
Request your dream vacation now In the fascinating town of Ortisei in Val Gardena
Request your dream vacation now In the fascinating town of Ortisei in Val Gardena

Conditions of your holiday accommodation in Ortisei Val Gardena

General terms and booking conditions of the 4-star Hotel Alpenheim at the foot of the majestic Sassolungo


All rooms are equipped with tub baths or showers, phone and ISDN connection, Sat-TV, safe, cosmetic mirror, hairdryer, bathrobe and slippers, and most rooms have a balcony. The hotel features a lift, a dining room, a house bar with cosy fireplace, a winter garden, a comfortable Stube, a wine store and a large swimming pool and wellness area.

• private parking lot
• covered parking (against payment)
• welcome cocktail
• rich breakfast buffet
• dinner: choice of Italian and South Tyrolean dishes, salad and dessert buffet
• 1000 m2 of private garden
• free use of our wellness area "Soreghina" (roughly 800 m2) with spacious sauna area (Finnish sauna, steam bath, vitarium, organic sauna, aromatic showers, individual whirlpools)
• relaxation rooms
• heated panorama swimming pool with indoor and outdoor basins
• cosmetic treatments and beauty massage (against payment)
• fitness room
• ski room with boot dryer
• ski pass service directly in the hotel
• daily shuttle service (Sunday excluded) - only in winter
• three guided ski tours with our own guide/ in winter
• two guided mountain excursions with the hotel guide/ in summer
• Mountain bike & E-Mountain bike rental (with contribution to expenses)
• daily MOUNTAIN BIKE excursions with the collaboration of the mountain bike school of Ortisei (with contribution to expenses)
• free tennis at Ortisei
• W-Lan in the entire hotel

Reduced rates

for children accommodated in their parents' room or suite (in additional cots) occupied by two full payers:
• infants up to 3 years: € 35 - € 65
• children aged 3 to 8 years: -50%
• children aged 8 to 15 years: -30%
• children aged 15 and up: -20%
The reductions relate to the requisite daily rates or week specials. Further reductions for children at certain times of the year.

Arrival/departure times

Your room will be ready for you by 3 p.m. Please vacate your room by 11 a.m. on your day of departure. Please inform us beforehand if you plan to arrive after 6 p.m.


Your booking will be firm upon receipt of your reservation in writing and a deposit of € 250 per person. Deposits may be made by money order, bank transfer, VISA Card or ONLINE PAYMENTS .
The payment transaction in the hotel:
For the final account we accept cash payment and the credit cards Eurocard, Visa, Mastercard (no Diners Club), Bancomat or EC Card. Please check in time the limit of your EC Card!

Belated arrival, anticipated departure or stay withdrawal (cancellation):  
In case of belated arrival or anticipated departure varying the agreed reservation, the full price of stay will be charged.
Cancellation: It is an irritating situation for everyone, if someone withdrawals in the last minute and we have a free room even though others liked to come. Therefore we recommend:

Trip cancellation insurance

Dear guests,
we are happy to see you are looking forward to your next vacation in the Dolomites and we understand there is a lot of uncertainty attached to this deisre. To help you arrange your travel plans we have revised the cancellation policy for summer 2021:
cancellation possibility till 14 days prior arrival (the deposit could be credited to a future stay- Validity 1 Year) and free cancellation in every moment in case of COVID 19 contraction and/or restrictions.

We recommend a travel insurance:

If this is not the case, we apply the following conditions: If you cancel up to 8 weeks before the start of your holiday, we will reimburse your deposit minus a processing fee of Euro 85 per room; from the 6th week the deposit expires in our favor. In the case of cancellation 4 weeks before arrival, 80% and 2 weeks before arrival 100% of the entire booked arrangement price will be charged. In the event of late arrival or early departure, we will charge the entire booked stay


• For a double room as single use we charge a small surcharge of 45% up to 75%.
• Dogs are welcome. Please notify us in advance.
• We regret that the various specials cannot be booked cumulatively or combined with each other.

Cozy and comfortable living experience in the heart of the Dolomites Spend your holidays surrounded by the stunning natural scenery of the Dolomites - Exclusive 4-star Wellness Hotel in Val Gardena Read more about it
Unforgettable wellness holiday - Charming & Spa Hotel in Val Gardena Enjoy a spa break in our spacious wellness oasis with swimming pool, whirlpool and sauna Read more about it
South Tyrolean delicacies at the Gourmet Hotel Alpenheim Let yourself be spoiled by our kitchen chef with mouth-watering dishes from the South Tyrolean and Italian kitchen
and enjoy your culinary journey to excite the senses
Read more about it